FAQs

CUSTOMER CARE

Simply send us an email to info.securevibes@gmail.com and we will get back to you within 24 hours

Email us at info.securevibes@gmail.com as soon as possible. Declare your order number, received in the first email, so that we can provide the best service.

Please remember that orders cannot be changed or canceled once they have already been packed or shipped.

First of all, try checking the unwanted messages section in your email inbox. If it doesn't appear there either, you can always contact us so we can send you a new confirmation email!

SHIPPING

No! We pay the shipping costs for you! The only case in which you will have to pay for them is if you choose fast shipping :)

Please see our shipping policy!

Absolutely yes! Simply enter your tracking number on our tracking page.

If you can't find your tracking number, you can always contact us.

First of all, try checking the unwanted messages section in your email inbox. If it doesn't appear there either, you can always contact us so we can resend it to you!

PAYMENTS

You can pay by credit/debit card. All payments are through a 100% secure SSL environment.

Yes, all prices (including VAT) are already included in the price!

Returns and refunds

Absolutely! Ordering from SecureVibes is 100% safe. Once we have received the package and verified the contents, you will receive a full refund.

As soon as possible after we have received and checked the package and that everything is correct, you will receive the refund within a maximum of 72 hours.